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Security

Mala-AI Security Commitments

At Mala-AI, we understand that security is the foundation of trust in AI and compliance solutions. Our security framework is built on enterprise-grade encryption, global compliance standards, and continuous monitoring to protect your data at every layer. Below is an overview of our security commitments and security measures.

1. Certifications & Compliance

Mala-AI adheres to the highest security and compliance standards to ensure trust and transparency:

  • Information Security: We maintain an Information Security Management System (ISMS) and are adhering to ISO 27001, ensuring robust risk management and data protection.
  • ISO 27001 Compliant: Our services are hosted on systems that are audited annually for Security, Availability, and Confidentiality (Trust Services Criteria).
  • GDPR Compliant: We align with global data privacy regulations to protect user data rights and ensure lawful processing.

Data Encryption & Protection

We implement end-to-end encryption and advanced security protocols to safeguard your data:

  • Data at Rest: Encrypted using AES-256 (Advanced Encryption Standard).
  • Data in Transit: Secured with TLS 1.3 (Transport Layer Security).
  • Access Controls: Role-based access, multi-factor authentication (MFA), and strict identity verification for all users.
  • (Cloud) Infrastructure: Hosted on ISO 27001-compliant platforms.

Compliance Frameworks

Mala-AI’s security architecture aligns with global frameworks to meet enterprise and regulatory requirements:

  • NIST Cybersecurity Framework: We follow NIST guidelines for risk management and incident response.
  • CIS Controls: Implement the Center for Internet Security’s 20 critical security controls.
  • PCI DSS Ready: Capable of supporting payment card data handling requirements (if applicable).

Incident Response & Monitoring

We proactively monitor and respond to threats to minimize risk:

  • 24/7 Threat Monitoring: AI-driven anomaly detection and real-time alerts for suspicious activity.
  • Incident Response Team: Dedicated team to investigate and resolve security incidents within 1 hour of detection.
  • Post-Incident Reporting: Full transparency with customers in case of a breach, including root cause analysis and remediation steps.

Third-Party Audits & Penetration Testing

To ensure ongoing security, we undergo annual third-party audits and penetration testing:

  • Penetration Testing: Regular assessments of our systems to identify and remediate vulnerabilities.
  • Vendor Security: All third-party vendors must meet Mala’s security requirements, including background checks and data encryption.

AI Security & Model Protection

As an AI-driven platform, we secure both the AI models and the data they process:

  • Model Integrity: Secure model training pipelines with checksum validation and version control.
  • Data Anonymization: Sensitive data is anonymized before model training to prevent re-identification.
  • Access Logging: All AI activity is logged and auditable for transparency.
  • Bias & Fairness Audits: Regular reviews of AI models to ensure ethical and secure outcomes.

Vulnerability Management

We maintain a proactive vulnerability management program:

  • Patch Management: Critical security patches applied within 24 hours of release.
  • Vulnerability Reporting: Customers can report issues directly to our Security Team via security@mala-ai.com.

Data Residency & Sovereignty

We respect data sovereignty and offer customizable data residency options:

  • EU Data Centers: For customers requiring GDPR-compliant data storage within the EU.
  • Custom Zones: Available upon request for specific regulatory or organizational needs.

Data Processing & Privacy

At Mala-AI, we understand that data is the foundation of AI, and with it comes a profound responsibility. We are committed to processing data in a way that is secure, ethical, and compliant with global privacy standards. This page outlines how we handle your data, the principles we follow, and the rights you have as a user.

Our Data Processing Principles

  1. Lawful and Transparent Use
    We only process data that is explicitly authorized by you or your organization. All data processing is aligned with legal requirements (e.g., AVG/GDPR) and is always clearly communicated in our documentation and agreements.
  2. Purpose Limitation
    Data is collected and processed solely for the purposes you specify, such as training AI models, improving system performance, or fulfilling service requests. We do not use your data for unrelated purposes without your consent.
  3. Data Minimization
    We collect only the data necessary to achieve the stated purpose. This minimizes risk and ensures your data is not over-collected or stored unnecessarily.
  4. Security by Design
    Every aspect of our platform is built with end-to-end encryption, access controls, and threat detection to protect your data from unauthorized access, breaches, or misuse.

Key Privacy Commitments

1. Compliance with Global Standards

  • GDPR: We ensure data subject rights (e.g., access, correction, deletion) and implement strict data protection measures.
  • Other Regulations: We align with industry-specific laws.

2. Secure Data Handling

  • Encryption: Data is encrypted at rest and in transit using AES-256 and TLS 1.3.
  • Access Controls: Role-based permissions ensure only authorized personnel can access sensitive data.
  • Anonymization: Where possible, data is anonymized or pseudonymized to protect individual identities.

3. User Control & Consent

  • Explicit Consent: We require clear, opt-in consent for data processing (e.g., for analytics or third-party integrations).
  • Consent Management: Users can withdraw consent at any time through our platform or by contacting our support team.

How We Process Your Data

Data Type Purpose Retention Period
Training Data Model development and improvement Stored until deleted by user
User Interaction Data Personalizing AI outputs and improving UX Retained for 180 days
Account Data Managing user accounts and service delivery Stored until account closure
Log Data Security monitoring and system optimization Retained for 90 days

Note: Retention periods may vary based on legal requirements or contractual obligations.

Your Data Rights

As a user of Mala, you have the right to:

  • Access your data and request a copy.
  • Correct inaccurate or incomplete data.
  • Delete your data (subject to legal or operational constraints).
  • Object to data processing for specific purposes (e.g., direct marketing).
  • Port your data to another service in a commonly used format.

To exercise these rights, contact our Data Privacy Team at privacy@mala0ai.nl.

Third-Party Data Sharing

We never sell your data. However, in cases where third-party services are used (e.g., cloud hosting, analytics), we:

  • Ensure contractual privacy safeguards.
  • Limit access to data necessary for service delivery.
  • Monitor compliance through audits and certifications.

Data Breach Response

In the unlikely event of a breach:

  1. We will notify affected users and regulators within 72 hours (as required by GDPR and other laws).
  2. We will provide detailed incident reports and steps to mitigate risks.
  3. We will investigate and resolve the issue to prevent recurrence.

Transparency & Accountability

  • Privacy Policy: Read our full Privacy Policy on our website (https://mala-ai.com).
  • Data Processing Agreement (DPA): Available for enterprise clients to outline specific data handling terms.

Our Commitment to You

At Mala, we believe security and data privacy is a right, not a compromise. By prioritizing transparency, security, and compliance, we ensure your data is handled with the utmost care. Together, we can build AI systems that are not only powerful but also ethical and trustworthy.